{"id":2456,"date":"2018-12-10T20:54:21","date_gmt":"2018-12-10T20:54:21","guid":{"rendered":"http:\/\/www.ert.com.co\/?page_id=2456"},"modified":"2025-05-27T14:32:24","modified_gmt":"2025-05-27T19:32:24","slug":"informacion-para-el-usuario","status":"publish","type":"page","link":"https:\/\/www.ert.com.co\/index.php\/informacion-para-el-usuario\/","title":{"rendered":"INFORMACI\u00d3N PARA EL USUARIO"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2456\" class=\"elementor elementor-2456\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-34c1265 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34c1265\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-389d980\" data-id=\"389d980\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7fd608ea elementor-widget elementor-widget-image\" data-id=\"7fd608ea\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"600\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/informacion-usuario.jpg\" class=\"attachment-full size-full wp-image-2515\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/informacion-usuario.jpg 1920w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/informacion-usuario-300x94.jpg 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/informacion-usuario-768x240.jpg 768w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/informacion-usuario-1024x320.jpg 1024w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/informacion-usuario-600x188.jpg 600w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1436668 elementor-widget elementor-widget-text-editor\" data-id=\"1436668\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"line-height: 24px; margin-bottom: 0px; color: #444444; font-family: Arial, Helvetica, sans-serif; font-weight: normal; font-style: normal; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal;\"><strong><span style=\"color: #000000;\">Dando cumplimiento a lo establecido en la Circular \u00danica de las SIC- y la RPU 5111 de 2017<\/span><\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6719b34 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6719b34\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7c5e636d\" data-id=\"7c5e636d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f8a7b9c elementor-widget elementor-widget-image\" data-id=\"3f8a7b9c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.google.com\/maps\/d\/u\/0\/edit?mid=17f2DaSLZLN_9qJJO_xtS-hDCrTCHw5s&#038;usp=sharing\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-04-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2516\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-04-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-04-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-04-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-04.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56f3eca1 elementor-widget elementor-widget-text-editor\" data-id=\"56f3eca1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Mapa de Cobertura<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-30c8238e\" data-id=\"30c8238e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6100c6a3 elementor-widget elementor-widget-image\" data-id=\"6100c6a3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2498\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4716ec44 elementor-widget elementor-widget-text-editor\" data-id=\"4716ec44\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Comparador de Planes y Tarifas<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-25e74728\" data-id=\"25e74728\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-149fc256 elementor-widget elementor-widget-image\" data-id=\"149fc256\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.ert.com.co\/wp-content\/uploads\/2019\/07\/FACTORES-QUE-LIMITAN-LA-VELOCIDAD-DE-INTERNET-FIJO.pdf\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2495\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56c2b6e0 elementor-widget elementor-widget-text-editor\" data-id=\"56c2b6e0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Factores de limitaci\u00f3n de Velocidad de Internet<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b2bbb1d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b2bbb1d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1ce0ed63\" data-id=\"1ce0ed63\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7aa89dd1 elementor-widget elementor-widget-image\" data-id=\"7aa89dd1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.ert.com.co\/index.php\/pqrs\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2498\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2184e501 elementor-widget elementor-widget-text-editor\" data-id=\"2184e501\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Procedimiento y Tramite de PQR\u00b4s<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-18e9c066\" data-id=\"18e9c066\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7cf5e554 elementor-widget elementor-widget-image\" data-id=\"7cf5e554\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.ert.com.co\/Publicacionespracticas%20de%20gestion%20de%20traficov2.pdf\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2495\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10ed134e elementor-widget elementor-widget-text-editor\" data-id=\"10ed134e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Practicas de Gesti\u00f3n de Trafico<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6bd705ac\" data-id=\"6bd705ac\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f00c5e9 elementor-widget elementor-widget-image\" data-id=\"4f00c5e9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.ert.com.co\/index.php\/indicadores-de-la-calidad-servicio\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2498\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7671e846 elementor-widget elementor-widget-text-editor\" data-id=\"7671e846\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Indicadores de Calidad Servicio de Internet<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f81527f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f81527f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-13be12ad\" data-id=\"13be12ad\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12b78890 elementor-widget elementor-widget-heading\" data-id=\"12b78890\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-large\">M\u00e1s Informaci\u00f3n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-771aa67c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"771aa67c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-f575b69\" data-id=\"f575b69\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d8f35b9 elementor-widget elementor-widget-image\" data-id=\"3d8f35b9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.ert.com.co\/index.php\/servicios-suplementarios-2\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/elementor\/thumbs\/iconos-15-pqn88tm0dji9j59d57itfl09px4jbqxpij08a87400.png\" title=\"iconos-15\" alt=\"iconos-15\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-465b3c11 elementor-widget elementor-widget-text-editor\" data-id=\"465b3c11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Servicios Suplementarios<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc0a5e0 elementor-widget elementor-widget-image\" data-id=\"bc0a5e0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.ert.com.co\/Publicaciones\/Seguridad_Virtual.pdf\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2495\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98cf6c0 elementor-widget elementor-widget-text-editor\" data-id=\"98cf6c0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Seguridad Virtual<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3297886 elementor-widget elementor-widget-spacer\" data-id=\"3297886\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-587c6ed elementor-widget elementor-widget-image\" data-id=\"587c6ed\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.ert.com.co\/Publicaciones\/Resolucion%20CRC%206242%20de%202021.pdf\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2495\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-824808f elementor-widget elementor-widget-text-editor\" data-id=\"824808f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Resoluci\u00f2n 6242<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-640ba062\" data-id=\"640ba062\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41190f3a elementor-widget elementor-widget-image\" data-id=\"41190f3a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.ert.com.co\/index.php\/normatividad\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2498\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49a74e76 elementor-widget elementor-widget-text-editor\" data-id=\"49a74e76\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Normatividad<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8810602 elementor-widget elementor-widget-image\" data-id=\"8810602\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.ert.com.co\/Publicaciones\/SGSI%20-%20Sistema%20de%20Gestion%20de%20Seguridad%20de%20la%20Informacion.pdf\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2495\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e03d17f elementor-widget elementor-widget-text-editor\" data-id=\"e03d17f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>SGSI (Sistema de Gesti\u00f3n de Seguridad de la Informaci\u00f3n)<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c4f3d0 elementor-widget elementor-widget-image\" data-id=\"5c4f3d0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.ert.com.co\/Publicaciones\/Control%20Parental.pdf\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2495\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f854ff2 elementor-widget elementor-widget-text-editor\" data-id=\"f854ff2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Control Parental<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-23961bfe\" data-id=\"23961bfe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1172123 elementor-widget elementor-widget-image\" data-id=\"1172123\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.ert.com.co\/Publicaciones\/Ficha%20tecnica%20modems%20R%205398%20de%202018.pdf\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2495\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5daa118 elementor-widget elementor-widget-text-editor\" data-id=\"5daa118\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Resoluci\u00f3n 5161de 2017<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f6ac42 elementor-widget elementor-widget-image\" data-id=\"8f6ac42\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.ert.com.co\/Publicaciones\/Resolucion%205111%20-%202017.rar\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-08-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2496\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-08-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-08-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-08-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-08.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fb99f0 elementor-widget elementor-widget-text-editor\" data-id=\"3fb99f0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Resoluci\u00f3n 5111 &#8211; 2017<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dando cumplimiento a lo establecido en la Circular \u00danica de las SIC- y la RPU 5111 de 2017 Mapa de Cobertura Comparador de Planes y Tarifas Factores de limitaci\u00f3n de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"class_list":["post-2456","page","type-page","status-publish","hentry","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>INFORMACI\u00d3N PARA EL USUARIO - ERT ESP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ert.com.co\/index.php\/informacion-para-el-usuario\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"INFORMACI\u00d3N PARA EL USUARIO - ERT ESP\" \/>\n<meta property=\"og:description\" content=\"Dando cumplimiento a lo establecido en la Circular \u00danica de las SIC- y la RPU 5111 de 2017 Mapa de Cobertura Comparador de Planes y Tarifas Factores de limitaci\u00f3n de [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ert.com.co\/index.php\/informacion-para-el-usuario\/\" \/>\n<meta property=\"og:site_name\" content=\"ERT ESP\" \/>\n<meta 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