{"id":2541,"date":"2018-12-10T21:21:22","date_gmt":"2018-12-10T21:21:22","guid":{"rendered":"http:\/\/www.ert.com.co\/?page_id=2541"},"modified":"2026-03-13T09:52:10","modified_gmt":"2026-03-13T14:52:10","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/www.ert.com.co\/index.php\/pqrs\/","title":{"rendered":"PQRS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2541\" class=\"elementor elementor-2541\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-155adce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"155adce\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-249d1e2\" data-id=\"249d1e2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-9880590\" data-id=\"9880590\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36755378 elementor-widget elementor-widget-heading\" data-id=\"36755378\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-large\">PETICIONES, QUEJAS, RECLAMOS Y SOLICITUDES<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-607518c\" data-id=\"607518c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-980f1c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"980f1c8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7b72044b\" data-id=\"7b72044b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-afcc555 elementor-widget elementor-widget-image\" data-id=\"afcc555\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/procedimiento-pqrs.jpg\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-10-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2701\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-10-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-10-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-10-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-10.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-615249b0 elementor-widget elementor-widget-text-editor\" data-id=\"615249b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Procedimientos PQR&#8217;S<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-2629137b\" data-id=\"2629137b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-234b15f1 elementor-widget elementor-widget-image\" data-id=\"234b15f1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.ert.com.co\/pqr\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2498\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39542955 elementor-widget elementor-widget-text-editor\" data-id=\"39542955\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>PQR VIRTUAL<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-66b734b\" data-id=\"66b734b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2be28266 elementor-widget elementor-widget-image\" data-id=\"2be28266\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/contratovirtual.ert.com.co\/pqrconsulta\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2498\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3014046 elementor-widget elementor-widget-text-editor\" data-id=\"3014046\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Consulta PQR<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f83b8b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f83b8b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-28a68db3\" data-id=\"28a68db3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21425c70 elementor-widget elementor-widget-image\" data-id=\"21425c70\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/contratovirtual.ert.com.co\/pqrconsultasic\/index.php\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2498\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bc972fe elementor-widget elementor-widget-text-editor\" data-id=\"5bc972fe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Consulta PQR en la SIC<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-346fdeff\" data-id=\"346fdeff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c0403bc elementor-widget elementor-widget-image\" data-id=\"1c0403bc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.ert.com.co\/index.php\/notificaciones-pqrs\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2498\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66fcd660 elementor-widget elementor-widget-text-editor\" data-id=\"66fcd660\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Notificaci\u00f3nes<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-32811b30\" data-id=\"32811b30\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71de8c6 elementor-widget elementor-widget-image\" data-id=\"71de8c6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.ert.com.co\/index.php\/informes-de-calidad\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2498\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-05.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-894c0e9 elementor-widget elementor-widget-text-editor\" data-id=\"894c0e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: Roboto, sans-serif; font-style: normal; text-align: center;\">Informes de Calidad<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0e84fbc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0e84fbc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-956f6bf\" data-id=\"956f6bf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5489a2b elementor-widget elementor-widget-image\" data-id=\"5489a2b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.ert.com.co\/index.php\/servicios-suplementarios-2\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-15-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2952\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-15-150x150.png 150w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-15-300x300.png 300w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-15-100x100.png 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-15.png 313w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-913acfa elementor-widget elementor-widget-text-editor\" data-id=\"913acfa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Servicios Suplementarios<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-675d2fb\" data-id=\"675d2fb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7163587 elementor-widget elementor-widget-image\" data-id=\"7163587\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.ert.com.co\/Publicaciones\/FORMATO%20PARA%20PRESENTACION%20DE%20PQR%20A%20TRAVES%20DE%20OFICINA%20VIRTUAL1.pdf\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-300x300.png\" title=\"iconos-03.png\" alt=\"iconos-03.png\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fe58a8 elementor-widget elementor-widget-text-editor\" data-id=\"7fe58a8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Formato para Presentaci\u00f3n\u00a0 PQR<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e5777df\" data-id=\"e5777df\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70a69f7 elementor-widget elementor-widget-image\" data-id=\"70a69f7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.ert.com.co\/index.php\/acciones-covid\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"225\" height=\"225\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2015\/09\/Control-Disciplinario3.jpg\" class=\"attachment-medium size-medium wp-image-774\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2015\/09\/Control-Disciplinario3.jpg 225w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2015\/09\/Control-Disciplinario3-100x100.jpg 100w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2015\/09\/Control-Disciplinario3-150x150.jpg 150w\" sizes=\"(max-width: 225px) 100vw, 225px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff0c25b elementor-widget elementor-widget-text-editor\" data-id=\"ff0c25b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Acciones COVID<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-556bb59 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"556bb59\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-264a7c8\" data-id=\"264a7c8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9a15bb4 elementor-widget elementor-widget-image\" data-id=\"9a15bb4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/10\/ARTE-FINAL-Formato-Unico-de-Servicios-ERT2.pdf\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2018\/12\/iconos-03-300x300.png\" title=\"iconos-03.png\" alt=\"iconos-03.png\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc125d1 elementor-widget elementor-widget-text-editor\" data-id=\"fc125d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Contratos de Servicios Fijos<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-387e18c\" data-id=\"387e18c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-c4eff6f\" data-id=\"c4eff6f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>PETICIONES, QUEJAS, RECLAMOS Y SOLICITUDES Procedimientos PQR&#8217;S PQR VIRTUAL Consulta PQR Consulta PQR en la SIC Notificaci\u00f3nes Informes de Calidad Servicios Suplementarios Formato para Presentaci\u00f3n\u00a0 PQR Acciones COVID Contratos de 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