{"id":3643,"date":"2020-02-11T09:14:53","date_gmt":"2020-02-11T14:14:53","guid":{"rendered":"https:\/\/www.ert.com.co\/?page_id=3643"},"modified":"2020-02-11T11:20:30","modified_gmt":"2020-02-11T16:20:30","slug":"indicadores-quejas-mas-frecuentes-2020","status":"publish","type":"page","link":"https:\/\/www.ert.com.co\/index.php\/indicadores-quejas-mas-frecuentes-2020\/","title":{"rendered":"indicadores-quejas-mas-frecuentes-2020"},"content":{"rendered":"\t\t
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INDICADORES DE QUEJAS MAS FRECUENTES\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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LINEA TELEF\u00d3NICA <\/td><\/td>Enero <\/td>Febrero <\/td>Marzo <\/td>Abril <\/td>Mayo <\/td>Junio <\/td>Julio <\/td>Agosto <\/td>Septiembre <\/td>Octubre <\/td>Noviembre <\/td>Diciembre <\/td><\/tr>
<\/td>NO DISPONIBILIDAD DEL SERVICIO <\/td>26 <\/td>16 <\/td>22 <\/td>8 <\/td>14 <\/td>16 <\/td><\/td>9 <\/td>14 <\/td>12 <\/td>- <\/td>2 <\/td><\/tr>
<\/td>CAIDA DE LLAMADAS <\/td>- <\/td>- <\/td>- <\/td>1 <\/td>- <\/td>1 <\/td><\/td>- <\/td>- <\/td>- <\/td>- <\/td>- <\/td><\/tr>
<\/td>COBRO POR RECONEXION <\/td>- <\/td>1 <\/td>2 <\/td>- <\/td>- <\/td>- <\/td><\/td>- <\/td>- <\/td>1 <\/td>- <\/td>2 <\/td><\/tr>
<\/td>ERROR FACTURA\/ COBRO O DESCUENTO INJUSTIFICADO <\/td>9 <\/td>2 <\/td>7 <\/td>7 <\/td>4 <\/td>7 <\/td><\/td>19 <\/td>7 <\/td>7 <\/td>- <\/td>3 <\/td><\/tr>
<\/td>NO COMPENSACION INFORMADA <\/td>- <\/td>1 <\/td>- <\/td>- <\/td>- <\/td>- <\/td><\/td>- <\/td>- <\/td>- <\/td>- <\/td>- <\/td><\/tr>
<\/td>INCREMENTO TARIFARIO <\/td>- <\/td>1 <\/td>- <\/td>- <\/td>- <\/td>- <\/td><\/td>2 <\/td>- <\/td>- <\/td>- <\/td>- <\/td><\/tr>
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INTERNET <\/td>INTERMITENCIA <\/td>- <\/td>2 <\/td>1 <\/td>- <\/td>1 <\/td>1 <\/td><\/td>2 <\/td>- <\/td>1 <\/td>- <\/td>- <\/td><\/tr>
<\/td>SERVICIOS NO SOICITADOS <\/td>- <\/td>1 <\/td>- <\/td>- <\/td>- <\/td>- <\/td><\/td>- <\/td>- <\/td>- <\/td>- <\/td>- <\/td><\/tr>
<\/td>NO TRASLADO A NUEVO DOMICILIO <\/td>- <\/td>- <\/td>- <\/td>- <\/td>- <\/td>1 <\/td><\/td>- <\/td>1 <\/td>- <\/td>- <\/td>- <\/td><\/tr>
<\/td>NO DISPONIBILIDAD DEL SERVICIO <\/td>8 <\/td>15 <\/td>22 <\/td>15 <\/td>25 <\/td>15 <\/td><\/td>10 <\/td>9 <\/td>6 <\/td>12 <\/td>5 <\/td><\/tr>
<\/td>INCREMENTO TARIFARIO <\/td>- <\/td>1 <\/td>2 <\/td>9 <\/td>1 <\/td>2 <\/td><\/td>1 <\/td>1 <\/td>1 <\/td><\/td>- <\/td><\/tr>
<\/td>ERROR FACTURA\/COBRO O DESCUENTO INJUSTIFICADO <\/td>7 <\/td>7 <\/td>8 <\/td>8 <\/td>17 <\/td>13 <\/td><\/td>9 <\/td>6 <\/td>7 <\/td>7 <\/td>2 <\/td><\/tr>
<\/td>COBRO POR RECONEXION <\/td>5 <\/td>1 <\/td>- <\/td>- <\/td>- <\/td>4 <\/td><\/td>2 <\/td>- <\/td>6 <\/td>2 <\/td>3 <\/td><\/tr>
<\/td>REPORTES A CENTRALES DE RIESGO <\/td>- <\/td><\/td>- <\/td>- <\/td>- <\/td>- <\/td><\/td>1 <\/td>1 <\/td>- <\/td>1 <\/td>- <\/td><\/tr><\/tbody><\/table><\/div>Table Plugin<\/a>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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INDICADORES DE QUEJAS MAS FRECUENTES<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"class_list":["post-3643","page","type-page","status-publish","hentry","entry"],"yoast_head":"\nindicadores-quejas-mas-frecuentes-2020 - 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