{"id":3660,"date":"2020-02-11T09:59:18","date_gmt":"2020-02-11T14:59:18","guid":{"rendered":"https:\/\/www.ert.com.co\/?page_id=3660"},"modified":"2021-05-24T11:31:51","modified_gmt":"2021-05-24T16:31:51","slug":"indicadores-linea-de-atencion-gratuita-2020","status":"publish","type":"page","link":"https:\/\/www.ert.com.co\/index.php\/indicadores-linea-de-atencion-gratuita-2020\/","title":{"rendered":"Indicadores-linea-de-atencion-gratuita-2020"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3660\" class=\"elementor elementor-3660\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d93a9d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d93a9d6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3358738\" data-id=\"3358738\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0c6067c elementor-widget elementor-widget-spacer\" data-id=\"0c6067c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1039325 elementor-widget elementor-widget-heading\" data-id=\"1039325\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">INDICADORES LINEA GRATUITA DE ATENCI\u00d3N AL USUARIO\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e3596c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e3596c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-db22756\" data-id=\"db22756\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c36f90c elementor-widget elementor-widget-html\" data-id=\"c36f90c\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style type=\"text\/css\">\r\n<!--\r\n.Estilo1 {color: #000000}\r\n.Estilo4 {font-size: 10px}\r\n.Estilo6 {color: #000000; font-weight: bold; font-size: 12px; }\r\n.Estilo7 {font-size: 12px}\r\n.Estilo8 {color: #000000; font-size: 12px; }\r\n.Estilo9 {color: #FFFFFF; font-weight: bold; font-size: 12px; }\r\n-->\r\n<\/style>\r\n<\/head>\r\n\r\n<body>\r\n<table cellspacing=\"0\" cellpadding=\"0\">\r\n  <col width=\"78\" \/>\r\n  <col width=\"108\" span=\"3\" \/>\r\n  <col width=\"122\" \/>\r\n  <col width=\"103\" \/>\r\n  <col width=\"110\" \/>\r\n  <col width=\"93\" \/>\r\n  <col width=\"102\" \/>\r\n  <col width=\"97\" \/>\r\n  <col width=\"81\" \/>\r\n  <tr height=\"26\">\r\n    <td colspan=\"11\" height=\"26\" width=\"1110\"><div align=\"center\" class=\"Estilo6\">INDICADORES RESOLUCI&Oacute;N CRC 5111-2017 \/ ART&Iacute;CULO    2.1.25.7. INDICADORES DE CALIDAD EN LA ATENCI&Oacute;N 2020 <\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"26\">\r\n    <td height=\"26\"><div align=\"center\"><span class=\"Estilo4\"><span class=\"Estilo7\"><\/span><\/span><\/div><\/td>\r\n    <td colspan=\"10\"><div align=\"center\" class=\"Estilo6\">LINEA    GRATUITA DE ATENCION AL USUARIO<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"36\">\r\n    <td width=\"78\" height=\"70\" rowspan=\"2\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">MES<\/div><\/td>\r\n    <td width=\"108\" rowspan=\"2\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">LLAMADAS    RECIBIDAS<\/div><\/td>\r\n    <td width=\"108\" rowspan=\"2\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">LLAMADAS    ATENDIDAS<\/div><\/td>\r\n    <td width=\"108\" rowspan=\"2\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">LLAMADAS    ABANDONADAS<\/div><\/td>\r\n    <td width=\"122\" rowspan=\"2\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">LLAMADAS    ATENDIDAS ANTES DE 30 SEG.<\/div><\/td>\r\n    <td width=\"213\" colspan=\"2\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">NIVEL    DE ATENCION 95%<\/div><\/td>\r\n    <td width=\"195\" colspan=\"2\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">NIVEL    DE SERVICIO 20 SEG.<\/div><\/td>\r\n    <td width=\"178\" colspan=\"2\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">NIVEL DE ABANDONO &lt; 5%<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"34\">\r\n    <td width=\"103\" height=\"34\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">RESULTADOS<\/div><\/td>\r\n    <td width=\"110\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">META<\/div><\/td>\r\n    <td width=\"93\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">RESULTADOS<\/div><\/td>\r\n    <td width=\"102\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">META<\/div><\/td>\r\n    <td width=\"97\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">RESULTADOS<\/div><\/td>\r\n    <td width=\"81\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">META<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"20\">\r\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">ENE<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">5135<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">4893<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">242<\/div><\/td>\r\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">4159<\/div><\/td>\r\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">96%<\/div><\/td>\r\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">85%<\/div><\/td>\r\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\r\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">2%<\/div><\/td>\r\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"20\">\r\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">FEB<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">7748<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">7361<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">387<\/div><\/td>\r\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">6183<\/div><\/td>\r\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">84%<\/div><\/td>\r\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\r\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"20\">\r\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">MAR<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">14070<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">13365<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">705<\/div><\/td>\r\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">11298<\/div><\/td>\r\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">85%<\/div><\/td>\r\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\r\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"20\">\r\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">ABR<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">12783<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">12143<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">640<\/div><\/td>\r\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">10079<\/div><\/td>\r\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">83%<\/div><\/td>\r\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\r\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"20\">\r\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">MAY<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">8376<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">7960<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">416<\/div><\/td>\r\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">6686<\/div><\/td>\r\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">84%<\/div><\/td>\r\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\r\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"20\">\r\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">JUN<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">7240<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">6860<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">380<\/div><\/td>\r\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">5762<\/div><\/td>\r\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">84%<\/div><\/td>\r\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\r\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"20\">\r\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">JUL<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">8386<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">7947<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">439<\/div><\/td>\r\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">6675<\/div><\/td>\r\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">84%<\/div><\/td>\r\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\r\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"20\">\r\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">AGO<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">7380<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">7001<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">379    <\/div><\/td>\r\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">5881<\/div><\/td>\r\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">84%<\/div><\/td>\r\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\r\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"20\">\r\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">SEP<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">9355<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">8871<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">484<\/div><\/td>\r\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">7452<\/div><\/td>\r\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">84%<\/div><\/td>\r\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\r\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"20\">\r\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">OCT<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">7266<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">6902<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">364<\/div><\/td>\r\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">5798<\/div><\/td>\r\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">84%<\/div><\/td>\r\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\r\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"20\">\r\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">NOV<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">6203<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">5880<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">323<\/div><\/td>\r\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">4939<\/div><\/td>\r\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">84%<\/div><\/td>\r\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\r\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"20\">\r\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">DIC<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">5116<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">4840<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">276<\/div><\/td>\r\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">4065<\/div><\/td>\r\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\r\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">84%<\/div><\/td>\r\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\r\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"26\">\r\n    <td height=\"26\" width=\"78\"><div align=\"center\" class=\"Estilo8\">TOTAL<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">99058<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">94023<\/div><\/td>\r\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">5035<\/div><\/td>\r\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">78978<\/div><\/td>\r\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\r\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\r\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\r\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\r\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\r\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"36\">\r\n    <td height=\"36\" width=\"78\"><div align=\"center\" class=\"Estilo8\"><\/div><\/td>\r\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\r\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\r\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\r\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\r\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\r\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\r\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\r\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\r\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\r\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\r\n  <\/tr>\r\n<\/table>\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-323851b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"323851b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-82c483c\" data-id=\"82c483c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-89ffde5 elementor-widget elementor-widget-image\" data-id=\"89ffde5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.ert.com.co\/index.php\/indicadores-quejas-mas-frecuentes-2020\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"503\" height=\"342\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-1-2020.png\" class=\"attachment-large size-large wp-image-3639\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-1-2020.png 503w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-1-2020-300x204.png 300w\" sizes=\"(max-width: 503px) 100vw, 503px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9b4c685\" data-id=\"9b4c685\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8761b9c elementor-widget elementor-widget-image\" data-id=\"8761b9c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.ert.com.co\/index.php\/indicadores-de-atencion-oficinas-fisicas-2020\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"498\" height=\"344\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-2-2020.png\" class=\"attachment-large size-large wp-image-3641\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-2-2020.png 498w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-2-2020-300x207.png 300w\" sizes=\"(max-width: 498px) 100vw, 498px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3d4b244\" data-id=\"3d4b244\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24774ff elementor-widget elementor-widget-image\" data-id=\"24774ff\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.ert.com.co\/index.php\/satisfaccion-atencion-usuario-2020\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"491\" height=\"327\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-4-2020.png\" class=\"attachment-large size-large wp-image-3642\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-4-2020.png 491w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-4-2020-300x200.png 300w\" sizes=\"(max-width: 491px) 100vw, 491px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>INDICADORES LINEA GRATUITA DE ATENCI\u00d3N AL USUARIO INDICADORES RESOLUCI&Oacute;N CRC 5111-2017 \/ ART&Iacute;CULO 2.1.25.7. INDICADORES DE CALIDAD EN LA ATENCI&Oacute;N 2020 LINEA GRATUITA DE ATENCION AL USUARIO MES LLAMADAS RECIBIDAS [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"class_list":["post-3660","page","type-page","status-publish","hentry","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Indicadores-linea-de-atencion-gratuita-2020 - ERT ESP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ert.com.co\/index.php\/indicadores-linea-de-atencion-gratuita-2020\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Indicadores-linea-de-atencion-gratuita-2020 - ERT ESP\" \/>\n<meta property=\"og:description\" content=\"INDICADORES LINEA GRATUITA DE ATENCI\u00d3N AL USUARIO INDICADORES RESOLUCI&Oacute;N CRC 5111-2017 \/ ART&Iacute;CULO 2.1.25.7. INDICADORES DE CALIDAD EN LA ATENCI&Oacute;N 2020 LINEA GRATUITA DE ATENCION AL USUARIO MES LLAMADAS RECIBIDAS [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ert.com.co\/index.php\/indicadores-linea-de-atencion-gratuita-2020\/\" \/>\n<meta property=\"og:site_name\" content=\"ERT ESP\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-24T16:31:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-1-2020.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ert.com.co\\\/index.php\\\/indicadores-linea-de-atencion-gratuita-2020\\\/\",\"url\":\"https:\\\/\\\/www.ert.com.co\\\/index.php\\\/indicadores-linea-de-atencion-gratuita-2020\\\/\",\"name\":\"Indicadores-linea-de-atencion-gratuita-2020 - ERT ESP\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ert.com.co\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ert.com.co\\\/index.php\\\/indicadores-linea-de-atencion-gratuita-2020\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ert.com.co\\\/index.php\\\/indicadores-linea-de-atencion-gratuita-2020\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ert.com.co\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/Indicador-1-2020.png\",\"datePublished\":\"2020-02-11T14:59:18+00:00\",\"dateModified\":\"2021-05-24T16:31:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ert.com.co\\\/index.php\\\/indicadores-linea-de-atencion-gratuita-2020\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ert.com.co\\\/index.php\\\/indicadores-linea-de-atencion-gratuita-2020\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/www.ert.com.co\\\/index.php\\\/indicadores-linea-de-atencion-gratuita-2020\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.ert.com.co\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/Indicador-1-2020.png\",\"contentUrl\":\"https:\\\/\\\/www.ert.com.co\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/Indicador-1-2020.png\",\"width\":503,\"height\":342},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ert.com.co\\\/index.php\\\/indicadores-linea-de-atencion-gratuita-2020\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/www.ert.com.co\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Indicadores-linea-de-atencion-gratuita-2020\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ert.com.co\\\/#website\",\"url\":\"https:\\\/\\\/www.ert.com.co\\\/\",\"name\":\"ERT ESP\",\"description\":\"Te conecta a lo que quieres\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ert.com.co\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Indicadores-linea-de-atencion-gratuita-2020 - ERT ESP","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ert.com.co\/index.php\/indicadores-linea-de-atencion-gratuita-2020\/","og_locale":"es_ES","og_type":"article","og_title":"Indicadores-linea-de-atencion-gratuita-2020 - ERT ESP","og_description":"INDICADORES LINEA GRATUITA DE ATENCI\u00d3N AL USUARIO INDICADORES RESOLUCI&Oacute;N CRC 5111-2017 \/ ART&Iacute;CULO 2.1.25.7. INDICADORES DE CALIDAD EN LA ATENCI&Oacute;N 2020 LINEA GRATUITA DE ATENCION AL USUARIO MES LLAMADAS RECIBIDAS [&hellip;]","og_url":"https:\/\/www.ert.com.co\/index.php\/indicadores-linea-de-atencion-gratuita-2020\/","og_site_name":"ERT ESP","article_modified_time":"2021-05-24T16:31:51+00:00","og_image":[{"url":"https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-1-2020.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.ert.com.co\/index.php\/indicadores-linea-de-atencion-gratuita-2020\/","url":"https:\/\/www.ert.com.co\/index.php\/indicadores-linea-de-atencion-gratuita-2020\/","name":"Indicadores-linea-de-atencion-gratuita-2020 - ERT ESP","isPartOf":{"@id":"https:\/\/www.ert.com.co\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ert.com.co\/index.php\/indicadores-linea-de-atencion-gratuita-2020\/#primaryimage"},"image":{"@id":"https:\/\/www.ert.com.co\/index.php\/indicadores-linea-de-atencion-gratuita-2020\/#primaryimage"},"thumbnailUrl":"https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-1-2020.png","datePublished":"2020-02-11T14:59:18+00:00","dateModified":"2021-05-24T16:31:51+00:00","breadcrumb":{"@id":"https:\/\/www.ert.com.co\/index.php\/indicadores-linea-de-atencion-gratuita-2020\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ert.com.co\/index.php\/indicadores-linea-de-atencion-gratuita-2020\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.ert.com.co\/index.php\/indicadores-linea-de-atencion-gratuita-2020\/#primaryimage","url":"https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-1-2020.png","contentUrl":"https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-1-2020.png","width":503,"height":342},{"@type":"BreadcrumbList","@id":"https:\/\/www.ert.com.co\/index.php\/indicadores-linea-de-atencion-gratuita-2020\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/www.ert.com.co\/"},{"@type":"ListItem","position":2,"name":"Indicadores-linea-de-atencion-gratuita-2020"}]},{"@type":"WebSite","@id":"https:\/\/www.ert.com.co\/#website","url":"https:\/\/www.ert.com.co\/","name":"ERT ESP","description":"Te conecta a lo que quieres","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ert.com.co\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"}]}},"_links":{"self":[{"href":"https:\/\/www.ert.com.co\/index.php\/wp-json\/wp\/v2\/pages\/3660","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ert.com.co\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ert.com.co\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ert.com.co\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ert.com.co\/index.php\/wp-json\/wp\/v2\/comments?post=3660"}],"version-history":[{"count":0,"href":"https:\/\/www.ert.com.co\/index.php\/wp-json\/wp\/v2\/pages\/3660\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ert.com.co\/index.php\/wp-json\/wp\/v2\/media?parent=3660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}