{"id":3667,"date":"2020-02-11T10:37:51","date_gmt":"2020-02-11T15:37:51","guid":{"rendered":"https:\/\/www.ert.com.co\/?page_id=3667"},"modified":"2021-05-24T11:39:58","modified_gmt":"2021-05-24T16:39:58","slug":"satisfaccion-atencion-usuario-2020","status":"publish","type":"page","link":"https:\/\/www.ert.com.co\/index.php\/satisfaccion-atencion-usuario-2020\/","title":{"rendered":"Satisfaccion-atencion-usuario-2020"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3667\" class=\"elementor elementor-3667\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-447ed56 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"447ed56\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c0d8033\" data-id=\"c0d8033\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b6db7d elementor-widget elementor-widget-spacer\" data-id=\"6b6db7d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d0a566 elementor-widget elementor-widget-heading\" data-id=\"9d0a566\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">INDICADORES DE SATISFACCI\u00d3N EN LA ATENCI\u00d3N AL USUARIO EN MEDIOS DE ATENCI\u00d3N\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f0ded5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5f0ded5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-283bedd\" data-id=\"283bedd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56c469b elementor-widget elementor-widget-image\" data-id=\"56c469b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.ert.com.co\/index.php\/indicadores-quejas-mas-frecuentes-2020\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"503\" height=\"342\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-1-2020.png\" class=\"attachment-large size-large wp-image-3639\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-1-2020.png 503w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-1-2020-300x204.png 300w\" sizes=\"(max-width: 503px) 100vw, 503px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0105531 elementor-widget elementor-widget-image\" data-id=\"0105531\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.ert.com.co\/index.php\/indicadores-de-atencion-oficinas-fisicas-2020\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"498\" height=\"344\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-2-2020.png\" class=\"attachment-large size-large wp-image-3641\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-2-2020.png 498w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-2-2020-300x207.png 300w\" sizes=\"(max-width: 498px) 100vw, 498px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81922b0 elementor-widget elementor-widget-image\" data-id=\"81922b0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.ert.com.co\/index.php\/indicadores-linea-de-atencion-gratuita-2020\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"490\" height=\"337\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-3-2020.png\" class=\"attachment-large size-large wp-image-3640\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-3-2020.png 490w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2020\/02\/Indicador-3-2020-300x206.png 300w\" sizes=\"(max-width: 490px) 100vw, 490px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d3f7834\" data-id=\"d3f7834\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59d83f4 elementor-widget elementor-widget-html\" data-id=\"59d83f4\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style type=\"text\/css\">\r\n<!--\r\n.Estilo5 {color: #FFFFFF; font-weight: bold; }\r\n.Estilo6 {color: #000000}\r\n.Estilo7 {color: #000000; font-weight: bold; }\r\n-->\r\n<\/style>\r\n<table cellspacing=\"0\" cellpadding=\"0\">\r\n  <col width=\"118\" span=\"6\">\r\n  <tr height=\"20\">\r\n    <td colspan=\"6\" height=\"20\" width=\"708\"><div align=\"center\" class=\"Estilo7\">INDICADORES    DE SATISFACCI&Oacute;N EN LA ATENCI&Oacute;N AL USUARIO<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"20\">\r\n    <td colspan=\"6\" height=\"20\"><div align=\"center\" class=\"Estilo7\">Numeral 2.1.25.7.4    del art&iacute;culo 2.1.25.7 del Capitulo 1 del Titulo II de la Resoluci&oacute;n CRC 5050    de 2016<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"20\">\r\n    <td colspan=\"6\" height=\"20\"><div align=\"center\" class=\"Estilo7\">Plazo: Hasta 30 dias    calendario despu&eacute;s de finalizado el trimestre<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"21\">\r\n    <td height=\"21\"><div align=\"center\"><\/div><\/td>\r\n    <td><div align=\"center\"><\/div><\/td>\r\n    <td><div align=\"center\"><\/div><\/td>\r\n    <td><div align=\"center\"><\/div><\/td>\r\n    <td><div align=\"center\"><\/div><\/td>\r\n    <td><div align=\"center\"><\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"21\">\r\n    <td width=\"118\" height=\"21\" bgcolor=\"#0033CC\"><div align=\"center\" class=\"Estilo5\">CALIFICACI&Oacute;N<\/div><\/td>\r\n    <td width=\"118\" bgcolor=\"#0033CC\"><div align=\"center\" class=\"Estilo5\">1<\/div><\/td>\r\n    <td width=\"118\" bgcolor=\"#0033CC\"><div align=\"center\" class=\"Estilo5\">2<\/div><\/td>\r\n    <td width=\"118\" bgcolor=\"#0033CC\"><div align=\"center\" class=\"Estilo5\">3<\/div><\/td>\r\n    <td width=\"118\" bgcolor=\"#0033CC\"><div align=\"center\" class=\"Estilo5\">4<\/div><\/td>\r\n    <td width=\"118\" bgcolor=\"#0033CC\"><div align=\"center\" class=\"Estilo5\">5<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"33\">\r\n    <td height=\"33\" width=\"118\"><div align=\"center\" class=\"Estilo6\"><strong>Identificacion<\/strong><\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\"><strong>Muy Insatisfecho<\/strong><\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\"><strong>Insatisfecho<\/strong><\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\"><strong>Ni Satisfecho Ni Insatisfecho<\/strong><\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\"><strong>Satisfecho<\/strong><\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\"><strong>Muy Satisfecho<\/strong><\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"49\">\r\n    <td width=\"118\" height=\"49\" bgcolor=\"#0033CC\"><div align=\"center\" class=\"Estilo5\">A&ntilde;o<\/div><\/td>\r\n    <td width=\"118\" bgcolor=\"#0033CC\"><div align=\"center\" class=\"Estilo5\">Trimestre<\/div><\/td>\r\n    <td width=\"118\" bgcolor=\"#0033CC\"><div align=\"center\" class=\"Estilo5\">Mes<\/div><\/td>\r\n    <td width=\"118\" bgcolor=\"#0033CC\"><div align=\"center\" class=\"Estilo5\">NSU Oficinas Fisicas<\/div><\/td>\r\n    <td width=\"118\" bgcolor=\"#0033CC\"><div align=\"center\" class=\"Estilo5\">NSU L&iacute;nea Telef&oacute;nica<\/div><\/td>\r\n    <td width=\"118\" bgcolor=\"#0033CC\"><div align=\"center\" class=\"Estilo5\">NSU Oficinas Virtuales<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"23\">\r\n    <td height=\"23\" width=\"118\"><div align=\"center\" class=\"Estilo6\">2020<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">1<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">1<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4,54<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4.27<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">3.5<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"23\">\r\n    <td height=\"23\"><div align=\"center\"><span class=\"Estilo6\">2020<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">1<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">2<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4.45<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4.12<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">3.33<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"23\">\r\n    <td height=\"23\"><div align=\"center\"><span class=\"Estilo6\">2020<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">1<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">3<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4,05<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4.3<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">3.07<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"23\">\r\n    <td height=\"23\"><div align=\"center\"><span class=\"Estilo6\">2020<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">2<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">0<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4.16<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">3.03<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"23\">\r\n    <td height=\"23\"><div align=\"center\"><span class=\"Estilo6\">2020<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">2<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">5<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">0<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4.25<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">3.46<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"23\">\r\n    <td height=\"23\"><div align=\"center\"><span class=\"Estilo6\">2020<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">2<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">6<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">0<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4.66<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">3.14<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"23\">\r\n    <td height=\"23\"><div align=\"center\"><span class=\"Estilo6\">2020<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">3<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">7<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\"><\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\"><\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\"><\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"23\">\r\n    <td height=\"23\"><div align=\"center\"><span class=\"Estilo6\">2020<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">3<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">8<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4.34<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4.27<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">3<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"23\">\r\n    <td height=\"23\"><div align=\"center\"><span class=\"Estilo6\">2020<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">3<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">9<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4.37<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4.63<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">3.08<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"23\">\r\n    <td height=\"23\"><div align=\"center\"><span class=\"Estilo6\">2020<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">10<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4.63<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4.36<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">3<\/div><\/td>\r\n  <\/tr>\r\n  <tr height=\"23\">\r\n    <td height=\"23\"><div align=\"center\"><span class=\"Estilo6\">2020<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">11<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4.65<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4.17<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">3.11<\/div><\/td>\r\n  <\/tr> \r\n  <tr height=\"23\">\r\n    <td height=\"23\"><div align=\"center\"><span class=\"Estilo6\">2020<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">12<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4.74<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">4.33<\/div><\/td>\r\n    <td width=\"118\"><div align=\"center\" class=\"Estilo6\">3<\/div><\/td>\r\n  <\/tr>\r\n<\/table>\r\n<p>&nbsp;<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>INDICADORES DE SATISFACCI\u00d3N EN LA ATENCI\u00d3N AL USUARIO EN MEDIOS DE ATENCI\u00d3N INDICADORES DE SATISFACCI&Oacute;N EN LA ATENCI&Oacute;N AL USUARIO Numeral 2.1.25.7.4 del art&iacute;culo 2.1.25.7 del Capitulo 1 del Titulo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"class_list":["post-3667","page","type-page","status-publish","hentry","entry"],"yoast_head":"<!-- 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