{"id":4497,"date":"2021-04-26T11:02:58","date_gmt":"2021-04-26T16:02:58","guid":{"rendered":"https:\/\/www.ert.com.co\/?page_id=4497"},"modified":"2022-07-05T10:17:24","modified_gmt":"2022-07-05T15:17:24","slug":"indicadores-linea-de-atencion-gratuita-2021","status":"publish","type":"page","link":"https:\/\/www.ert.com.co\/index.php\/indicadores-linea-de-atencion-gratuita-2021\/","title":{"rendered":"Indicadores-linea-de-atencion-gratuita-2021"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4497\" class=\"elementor elementor-4497\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e2b1e1c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e2b1e1c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a69d70\" data-id=\"1a69d70\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1091832 elementor-widget elementor-widget-heading\" data-id=\"1091832\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">INDICADORES LINEA GRATUITA DE ATENCI\u00d3N AL USUARIO<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-959a633 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"959a633\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-68e30b2\" data-id=\"68e30b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ebbfc5a elementor-widget elementor-widget-html\" data-id=\"ebbfc5a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style type=\"text\/css\">\n<!--\n.Estilo1 {color: #000000}\n.Estilo4 {font-size: 10px}\n.Estilo6 {color: #000000; font-weight: bold; font-size: 12px; }\n.Estilo7 {font-size: 12px}\n.Estilo8 {color: #000000; font-size: 12px; }\n.Estilo9 {color: #FFFFFF; font-weight: bold; font-size: 12px; }\n-->\n<\/style>\n<\/head>\n\n<body>\n<table cellspacing=\"0\" cellpadding=\"0\">\n  <col width=\"78\" \/>\n  <col width=\"108\" span=\"3\" \/>\n  <col width=\"122\" \/>\n  <col width=\"103\" \/>\n  <col width=\"110\" \/>\n  <col width=\"93\" \/>\n  <col width=\"102\" \/>\n  <col width=\"97\" \/>\n  <col width=\"81\" \/>\n  <tr height=\"26\">\n    <td colspan=\"11\" height=\"26\" width=\"1110\"><div align=\"center\" class=\"Estilo6\">INDICADORES RESOLUCI&Oacute;N CRC 5111-2017 \/ ART&Iacute;CULO    2.1.25.7. INDICADORES DE CALIDAD EN LA ATENCI&Oacute;N 2021 <\/div><\/td>\n  <\/tr>\n  <tr height=\"26\">\n    <td height=\"26\"><div align=\"center\"><span class=\"Estilo4\"><span class=\"Estilo7\"><\/span><\/span><\/div><\/td>\n    <td colspan=\"10\"><div align=\"center\" class=\"Estilo6\">LINEA    GRATUITA DE ATENCION AL USUARIO<\/div><\/td>\n  <\/tr>\n  <tr height=\"36\">\n    <td width=\"78\" height=\"70\" rowspan=\"2\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">MES<\/div><\/td>\n    <td width=\"108\" rowspan=\"2\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">LLAMADAS    RECIBIDAS<\/div><\/td>\n    <td width=\"108\" rowspan=\"2\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">LLAMADAS    ATENDIDAS<\/div><\/td>\n    <td width=\"108\" rowspan=\"2\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">LLAMADAS    ABANDONADAS<\/div><\/td>\n    <td width=\"122\" rowspan=\"2\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">LLAMADAS    ATENDIDAS ANTES DE 30 SEG.<\/div><\/td>\n    <td width=\"213\" colspan=\"2\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">NIVEL    DE ATENCION 95%<\/div><\/td>\n    <td width=\"195\" colspan=\"2\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">NIVEL    DE SERVICIO 20 SEG.<\/div><\/td>\n    <td width=\"178\" colspan=\"2\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">NIVEL DE ABANDONO &lt; 5%<\/div><\/td>\n  <\/tr>\n  <tr height=\"34\">\n    <td width=\"103\" height=\"34\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">RESULTADOS<\/div><\/td>\n    <td width=\"110\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">META<\/div><\/td>\n    <td width=\"93\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">RESULTADOS<\/div><\/td>\n    <td width=\"102\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">META<\/div><\/td>\n    <td width=\"97\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">RESULTADOS<\/div><\/td>\n    <td width=\"81\" bgcolor=\"#0033FF\"><div align=\"center\" class=\"Estilo9\">META<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">ENE<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">6914<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">6910<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">242<\/div><\/td>\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">5874<\/div><\/td>\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">96%<\/div><\/td>\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">85%<\/div><\/td>\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">4%<\/div><\/td>\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">FEB<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">7994<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">7580<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">414<\/div><\/td>\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">6443<\/div><\/td>\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">85%<\/div><\/td>\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">MAR<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">5339<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">5125<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">214<\/div><\/td>\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">4145<\/div><\/td>\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">96%<\/div><\/td>\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">81%<\/div><\/td>\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">4%<\/div><\/td>\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">ABR<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">6245<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">6012<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">242<\/div><\/td>\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">4852<\/div><\/td>\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">96%<\/div><\/td>\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">81%<\/div><\/td>\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">4%<\/div><\/td>\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">MAY<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">7623<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">745<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">167<\/div><\/td>\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">6082<\/div><\/td>\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">98%<\/div><\/td>\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">82%<\/div><\/td>\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">2%<\/div><\/td>\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">JUN<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">4096<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">4005<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">96<\/div><\/td>\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">3694<\/div><\/td>\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">98%<\/div><\/td>\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">92%<\/div><\/td>\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">2%<\/div><\/td>\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">JUL<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">7747<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">7389<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">358<\/div><\/td>\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">5987<\/div><\/td>\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\"95>%<\/div><\/td>\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">81%<\/div><\/td>\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">AGO<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">4835<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\">4632<div align=\"center\"><\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">    203<\/div><\/td>\n    <td width=\"122\" class=\"Estilo8\">3724<div align=\"center\"><\/div><\/td>\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">96%<\/div><\/td>\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">4%<\/div><\/td>\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">SEP<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">%<\/div><\/td>\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">%<\/div><\/td>\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">%<\/div><\/td>\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">%<\/div><\/td>\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">%<\/div><\/td>\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">OCT<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">%<\/div><\/td>\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">%<\/div><\/td>\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">%<\/div><\/td>\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">%<\/div><\/td>\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">%<\/div><\/td>\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">NOV<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">5880<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">323<\/div><\/td>\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">4939<\/div><\/td>\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">84%<\/div><\/td>\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\" width=\"78\"><div align=\"center\" class=\"Estilo8\">DIC<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">5116<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">4840<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">276<\/div><\/td>\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">4065<\/div><\/td>\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\">95%<\/div><\/td>\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\">84%<\/div><\/td>\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\">80%<\/div><\/td>\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\">5%<\/div><\/td>\n  <\/tr>\n  <tr height=\"26\">\n    <td height=\"26\" width=\"78\"><div align=\"center\" class=\"Estilo8\">TOTAL<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">99058<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">94023<\/div><\/td>\n    <td width=\"108\" class=\"Estilo8\"><div align=\"center\">5035<\/div><\/td>\n    <td width=\"122\" class=\"Estilo8\"><div align=\"center\">78978<\/div><\/td>\n    <td width=\"103\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td width=\"110\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td width=\"93\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td width=\"102\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td width=\"97\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td width=\"81\" class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n  <\/tr>\n  <tr height=\"36\">\n    <td height=\"36\" width=\"78\"><div align=\"center\" class=\"Estilo8\"><\/div><\/td>\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n    <td class=\"Estilo8\"><div align=\"center\"><\/div><\/td>\n  <\/tr>\n<\/table>\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>INDICADORES LINEA GRATUITA DE ATENCI\u00d3N AL USUARIO INDICADORES RESOLUCI&Oacute;N CRC 5111-2017 \/ ART&Iacute;CULO 2.1.25.7. 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