{"id":4800,"date":"2022-02-16T10:58:32","date_gmt":"2022-02-16T15:58:32","guid":{"rendered":"https:\/\/www.ert.com.co\/?page_id=4800"},"modified":"2022-10-20T09:30:56","modified_gmt":"2022-10-20T14:30:56","slug":"indicadores-de-atencion-oficinas-fisicas-2022","status":"publish","type":"page","link":"https:\/\/www.ert.com.co\/index.php\/indicadores-de-atencion-oficinas-fisicas-2022\/","title":{"rendered":"indicadores de atencion oficinas fisicas 2022"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4800\" class=\"elementor elementor-4800\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4e54163 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4e54163\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d78ed04\" data-id=\"d78ed04\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6e31da elementor-widget elementor-widget-heading\" data-id=\"a6e31da\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\nINDICADORES DE ATENCI\u00d2N DE OFICINAS FISICAS\n> <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2fa79bb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2fa79bb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-31bdf1c\" data-id=\"31bdf1c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-8b88fc4\" data-id=\"8b88fc4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-033268b elementor-widget elementor-widget-html\" data-id=\"033268b\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style type=\"text\/css\">\n<!--\n.Estilo2 {color: #000000}\n.Estilo4 {color: #F0F0F0; font-weight: bold; }\n-->\n<\/style>\n<table cellspacing=\"0\" cellpadding=\"0\">\n  <col width=\"145\" span=\"2\">\n  <col width=\"117\">\n  <col width=\"83\">\n  <col width=\"43\">\n  <tr height=\"117\">\n    <td width=\"533\" height=\"117\" colspan=\"5\" bgcolor=\"#FFFFFF\"><div align=\"center\" class=\"Estilo2\"><strong>OFICINAS F&Iacute;SICAS -    COMUNICACIONES<\/strong><br>\n        <br>\n      El porcentaje de solicitudes de atenci&oacute;n personalizada en las oficinas    f&iacute;sicas, en las que el tiempo de espera para atenci&oacute;n es inferior a 15    minutos. Los proveedores deben garantizar que este indicador no sea inferior    al 80% en cada mes<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\" bgcolor=\"#0732E0\"><div align=\"center\" class=\"Estilo4\">MES<\/div><\/td>\n    <td bgcolor=\"#0732E0\"><div align=\"center\" class=\"Estilo4\">TURNOS ASIGNADOS<\/div><\/td>\n    <td bgcolor=\"#0732E0\"><div align=\"center\" class=\"Estilo4\">TURNOS &lt; 15 MIN<\/div><\/td>\n    <td bgcolor=\"#0732E0\"><div align=\"center\" class=\"Estilo4\">RESULTADO&nbsp;<\/div><\/td>\n    <td bgcolor=\"#0732E0\"><div align=\"center\" class=\"Estilo4\">META<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\"><div align=\"center\" class=\"Estilo2\">Enero<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">2007<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">1918<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">96%<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">80%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\"><div align=\"center\" class=\"Estilo2\">Febrero&nbsp;<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">1992<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">1795<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">90%<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">80%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\"><div align=\"center\" class=\"Estilo2\">Marzo<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">2209<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">1961<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">89%<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">80%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\"><div align=\"center\" class=\"Estilo2\">Abril<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">1828<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">1576<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">86%<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">80%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\"><div align=\"center\" class=\"Estilo2\">Mayo<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">1879<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">1589<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">85%<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">80%<\/div><\/td>>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\"><div align=\"center\" class=\"Estilo2\">Junio<\/div><\/td>\n   <td><div align=\"center\" class=\"Estilo2\">1866<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">1542<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">83%<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">80%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\"><div align=\"center\" class=\"Estilo2\">Julio<\/div><\/td>\n   <td><div align=\"center\" class=\"Estilo2\">1330<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">1189<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">89%<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">80%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\"><div align=\"center\" class=\"Estilo2\">Agosto<\/div><\/td>\n   <td><div align=\"center\" class=\"Estilo2\">1794<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">1599<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">89%<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">80%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\"><div align=\"center\" class=\"Estilo2\">Septiembre<\/div><\/td>\n   <td><div align=\"center\" class=\"Estilo2\">1679<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">1437<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">86%<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">80%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\"><div align=\"center\" class=\"Estilo2\">Octubre<\/div><\/td>\n   <td><div align=\"center\" class=\"Estilo2\">0<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">0<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">0%<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">80%<\/div><\/td>\n  <\/tr>\n <tr height=\"20\">\n    <td height=\"20\"><div align=\"center\" class=\"Estilo2\">Noviembre<\/div><\/td>\n   <td><div align=\"center\" class=\"Estilo2\">0<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">0<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">0%<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">80%<\/div><\/td>\n  <\/tr>\n  <tr height=\"20\">\n    <td height=\"20\"><div align=\"center\" class=\"Estilo2\">Diciembre<\/div><\/td>\n   <td><div align=\"center\" class=\"Estilo2\">0<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">0<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">0%<\/div><\/td>\n    <td><div align=\"center\" class=\"Estilo2\">80%<\/div><\/td>\n  <\/tr>\n<\/table>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3eb7743\" data-id=\"3eb7743\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1cd2d41 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1cd2d41\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1a8059a\" data-id=\"1a8059a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f6f1286 elementor-widget elementor-widget-image\" data-id=\"f6f1286\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.ert.com.co\/index.php\/indicadores-quejas-mas-frecuentes-2022\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"381\" height=\"404\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2022\/02\/Indicadores-quejas-2022.png\" class=\"attachment-large size-large wp-image-4785\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2022\/02\/Indicadores-quejas-2022.png 381w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2022\/02\/Indicadores-quejas-2022-283x300.png 283w\" sizes=\"(max-width: 381px) 100vw, 381px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-067ba7c\" data-id=\"067ba7c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c073f7a elementor-widget elementor-widget-image\" data-id=\"c073f7a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.ert.com.co\/index.php\/indicadores-linea-de-atencion-gratuita-2022\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"375\" height=\"404\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2022\/02\/Indicadores-de-linea-gratuita-2022.png\" class=\"attachment-large size-large wp-image-4787\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2022\/02\/Indicadores-de-linea-gratuita-2022.png 375w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2022\/02\/Indicadores-de-linea-gratuita-2022-278x300.png 278w\" sizes=\"(max-width: 375px) 100vw, 375px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5b3c7a3\" data-id=\"5b3c7a3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e685cab elementor-widget elementor-widget-image\" data-id=\"e685cab\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.ert.com.co\/index.php\/satisfaccion-atencion-usuario-2022\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"366\" height=\"399\" src=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2022\/02\/Indicadores-satisfaccion-2022.png\" class=\"attachment-large size-large wp-image-4789\" alt=\"\" srcset=\"https:\/\/www.ert.com.co\/wp-content\/uploads\/2022\/02\/Indicadores-satisfaccion-2022.png 366w, https:\/\/www.ert.com.co\/wp-content\/uploads\/2022\/02\/Indicadores-satisfaccion-2022-275x300.png 275w\" sizes=\"(max-width: 366px) 100vw, 366px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>INDICADORES DE ATENCI\u00d2N DE OFICINAS FISICAS > OFICINAS F&Iacute;SICAS &#8211; COMUNICACIONES El porcentaje de solicitudes de atenci&oacute;n personalizada en las oficinas f&iacute;sicas, en las que el tiempo de espera para [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"class_list":["post-4800","page","type-page","status-publish","hentry","entry"],"yoast_head":"<!-- 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