{"id":4830,"date":"2022-02-21T14:29:26","date_gmt":"2022-02-21T19:29:26","guid":{"rendered":"https:\/\/www.ert.com.co\/?page_id=4830"},"modified":"2022-02-22T10:13:00","modified_gmt":"2022-02-22T15:13:00","slug":"portal-servicios","status":"publish","type":"page","link":"https:\/\/www.ert.com.co\/index.php\/portal-servicios\/","title":{"rendered":"Portal Servicios"},"content":{"rendered":"\t\t
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PORTAL DE SERVICIOS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Bienvenidos al Portal de Servicios de ERT, para crear su cuenta de usuario por favor pulse el bot\u00f3n de Registro<\/strong> ubicado en la parte inferior de esta p\u00e1gina, si ya realiz\u00f3 su registro puede usar el bot\u00f3n Ingreso<\/strong> ubicado al final de esta p\u00e1gina.\u00a0<\/span><\/p>

Recuerde que para poder registrarse debe tener a la mano una factura de no m\u00e1s de dos meses de emitida, facturas m\u00e1s antiguas no servir\u00e1n<\/strong> para el registro.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPROCESO DE REGISTRO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Recuerde solo se debe registrar una sola vez, el usuario de ingreso al portal ser\u00e1 el correo que escriba en el formulario de registro y la contrase\u00f1a se le env\u00eda a este correo para que luego la cambie.<\/span><\/p>

El proceso de registro consta de 2 pasos:<\/span><\/p>

  1. Ingresar Datos personales<\/span><\/li>
  2. Digite el codigo de Verificaci\u00f3n
    <\/span><\/li><\/ol>

    Solo despu\u00e9s de realizar estos dos pasos, su registro ser\u00e1 exitoso.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\u00bfPARA QU\u00c9 REGISTRARME?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Despu\u00e9s de registrarse y tener su contrase\u00f1a debe dirigirse al bot\u00f3n Ingreso<\/strong> al final de esta p\u00e1gina, o a la opci\u00f3n de \u00abIniciar Sesi\u00f3n\u00bb<\/strong> en la parte superior derecha del portal.<\/span><\/p>

    Una vez active su cuenta de usuario, podr\u00e1 acceder a los siguientes servicios:<\/span><\/p>

    1. Duplicados de sus facturas registradas<\/span><\/li>
    2. Centros de atenci\u00f3n m\u00e1s cercanos<\/span><\/li>
    3. Servicios de telecomunicaciones<\/span><\/li>
    4. Registro de PQR’s de Telecomunicaciones<\/span><\/li>
    5. Consulta del estado de una PQR- CUN<\/span><\/li>
    6. Retiro de env\u00edo de factura digital en la secci\u00f3n Actualizar Perfil, Actualizar Perfil y Contratos.<\/span><\/li>
    7. Pago de Facturas<\/span><\/li>
    8. Verificacion de Velocidad de Upload\/Download<\/span><\/li>
    9. Verificaci\u00f3n de Tipo de Contrato<\/span><\/li>
    10. \u00a0<\/span><\/li><\/ol>

      \u00a0<\/span><\/p>

      El proceso de registro consta de 2 pasos:<\/span><\/p>

      1. Ingresar Datos personales<\/span><\/li>
      2. Agregar Contratos<\/span><\/li><\/ol>

        Solo despu\u00e9s de realizar estos dos pasos, su registro ser\u00e1 exitoso.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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        \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\u00bfOLVID\u00d3 SU CONTRASE\u00d1A?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Si estando registrado olvid\u00f3 su contrase\u00f1a realizar los siguientes pasos:<\/span><\/p>\n

          \n
        1. Pulse en el enlace \u00abIniciar Sesi\u00f3n\u201d<\/strong>, o en el bot\u00f3n Ingreso<\/strong> al final de esta p\u00e1gina.<\/span><\/li>\n
        2. Pulse sobre el enlace \u00abHe olvidado mi contrase\u00f1a\u00bb<\/strong>, escriba el correo con el que se registr\u00f3 y el texto de verificaci\u00f3n y se le enviar\u00e1 a su correo registrado un enlace para el cambio de contrase\u00f1a.<\/span><\/li>\n<\/ol>
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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          PORTAL DE SERVICIOS Bienvenidos al Portal de Servicios de ERT, para crear su cuenta de usuario por favor pulse el bot\u00f3n de Registro ubicado en la parte inferior de esta […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"class_list":["post-4830","page","type-page","status-publish","hentry","entry"],"yoast_head":"\nPortal Servicios - 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